How can I cancel a free trial?

[jwool1965]

When I started the free trial subscription I had an Android, now I have an Iphone.  How do I cancel my free trial?

[Jay]

Hi @tijanamladjen, thanks for posting on the Community!

If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.

Please note that you’ll need to follow the instructions to fully downgrade from the trial.

Let me know how it goes!

[tijanamladjen]

Hello, 

Thank you for your response, but I still can not click the cancel trial button. 

I know and I read the procedure, but I can not click the button, it does not function. 

[Jay]

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

[LNauwelaerts]

Stuck cancel trial button again..
tried to cancel the trial in explorer, chrome and safari, but page simply reloads
Trial expires 4th of may, so any help would come in handy 😉

[Jay]

Hi @LNauwelaerts, thanks for messaging the Community!

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Let me know how it goes!

[LNauwelaerts]

Hi Jay,

Did the following:

1. Cleared cache and resetted browser settings google chrome
2. Visited dropbox normal and incognito, hit the cancel button but without succes

3. Cleared cache and resetted browser settings microsoft edge
4. Visited dropbox normal, hit the cancel button but again without succes

Any more suggestions?

Can I contact someone from billing to explain the situation?

[tijanamladjen]

I tried that too, but it did not work.

[Jay]

Hi @tijanamladjen , @LNauwelaerts, could you try the steps provided by @Lusil on this post in order to contact the support team directly to investigate this matter in more detail? Thanks!

[Thomas Lane]

I downloaded the application. Nothing indicated that I started the free trial. I uninstalled the application, with no plan to reinstall. I really don't need this application. I don't want to be charged.

[Lusil]

Hey @Thomas Lane, I moved your post here where other users have expressed a similar concern. 

You can check out this article if you're on an individual subscription (Plus or Professional), and this one if you're on a Business plan. 

If you have any trouble along the way, just give us a nudge and we'll make sure to get back to you as soon as possible. Cheers!