Plans and Subscriptions
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When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
I have been trying cancel my Trial. I click the button and nothing happens.
I cannot Downgrade to a lesser plan either.
I do not require the the current plan and do not wish to be charged for it.
I have tried clicking the button in multiple different browsers and nothing happens; beyond the button clicking. It stays on the same screen.
Please cancel the trial Prior to be me being charged for it.
I have resolved this issue.
I had to disconnect my group and revert my work account to a full personal account. After I did this I was able to click Cancel
Dont need the space
Thanks
Re: I want to cancel my trial
Hey @Pieter Botha, thanks for nudging us here.
Have you by any chance checked out the articles I mention in my post above?
Let me know if you have any trouble along the way. Cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I have been trying for days to cancel my free trial with no avail. I go to my account, open the "Plan" tab, and then proceed to click "Cancel Trial" but nothing happens.
Every link that I have found has led me to the same page where the same thing evidently happens. I have been logging on and doing this for about a week now and nothing has changed.
Can my membership status be changed internally so that I am not charged on 5/12?
Hello @idarcy997!
I recommend that you clear your browser cookies and cache. Below I have provided step-by-step instructions on how to do so. After you are done, go back and cancel your trial (I will also provide instructions below). If you are trying to cancel from the DropBox App, Uninstall the app and then reinstall it. I hope this helps!
How to Clear Browser Cookies and Cache
Chrome:
Microsoft Edge:
Firefox:
How to Cancel Free Trial
If you signed up for your free trial with a phone or tablet (through iTunes or Google Play)
Learn how to cancel your free trial if you signed up with a phone or tablet.
If you signed up for your free trial on a desktop computer or laptop (through Dropbox)
You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will downgrade at the end of your trial period. If you signed up with PayPal, your trial will end immediately.
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Hi @anonymous ,
Thanks so much for the info! Unfortunately, I tried this but nothing changed.
Hello again @idarcy997!
I recommend that you contact DropBox support at https://www.dropbox.com/support. (Please note DropBox's support hours are Monday through Friday). But before contacting support, check to see if you received an email confirmation when you tried to cancel your trial. If you paid via Credit Card, and received an email confirmation, your plan will downgrade at the end of the trial period automatically. It may still show the trial in your plan settings, but at the end of the trial period it won't show and you won't be charged. I hope this helps!
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Did this post help you? If so, please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so, please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so, please provide some more information so we can try and help - please remember we cannot see over your shoulder, so be as descriptive as possible!
can you please cancel my free trial ? it is impossible to find where i need to go, i triied for the last 20 min. you have my email on the account thank you . i dont want to call my bank for this.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!