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Re: cancel my trial

Dropboxer
Dropboxer

Hi @zuzutx; welcome to the Community and sorry to hear you're having issues with cancelling your trial.

 

As your query seems to echo this discussion, I just moved your post under this thread. Feel free to take a look and let us know if you have any follow up questions. 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: cancel my trial

anonymous
Not applicable

Hello!

 

You can follow the relevent steps to cancel a free trial below:

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

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Re: cancel my trial

New member | Level 2
New member | Level 2

ok walter, i cant do it through there so if you can cancel my account now please. 

Highlighted

Cancel Trial

New member | Level 2
New member | Level 2

I've been trying since yesterday to cancel my trial professional membership to no avail. Can i please get a real person to assist me. I have followed all of the can responses and stil the cancel trial button is not working. My trial ends tonight.

 

Highlighted

Re: Cancel Trial

Dropboxer
Dropboxer

Hi there @EstherD, thanks for reaching out to us. I moved your post here, as other users have been expressing a similar concern. 

 

Have a look at what they mention and, if you're still having trouble cancelling your trial, check your options to contacting our Support team from here for a better look into this. 

 

If you have any trouble along the way, just give us a nudge. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Can you help me cancel my 14 day free trial?

New member | Level 2
New member | Level 2

1st of all, What is my "AVATAR"

2nd, how do I cancel this 14 Day FREE TRIAL so I'm not charged for a subscription.

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I want to cancel free trail (you have my credit card details) The instructions are not working

New member | Level 2
New member | Level 2

Hello, I have signed up to a free trail, you asked for my credit card detials. I want to cancel immediately. However, it is impossible to follow your instructions. I have an old personal basic account and new very new business (free trail). I want to cancel the new business free trial immediately but I cannot find any records of my credit card details. Please help. I have wasted an hour trying to sort this out. Thanks

 

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Re: I want to cancel free trail (you have my credit card details) The instructions are not working

Dropboxer
Dropboxer

Hey @DougieC, thanks for nudging us on the Dropbox Community.

 

I moved your post here, where other users have mentioned a similar experience. 

 

Have a look at what is mentioned already and if you have any trouble along the way, just give us a shout. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I want to cancel free trail (you have my credit card details) The instructions are not working

New member | Level 2
New member | Level 2

Hi there, I dont need the extra space anymore. Thankyou

Pieter

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Dropbox Plus Free Trial Subscription Help

Explorer | Level 4

Hi

I recently had a dropbox plus trial subscription for 30 days on my iPad. I cancelled it via how you should in subscriptions on my iPad many days before it should have ended. It says trial has ended however I have now got a email saying stating Your payment cannot be completed but it's because I don't have my credit card details in on my Apple device. I didn't want the extra 30 days as I thought I cancelled it as only wanted the trial time. Some files were syncing at the time of when the downgrade to the basic account was meant to have happened is that why it will still charge me for a month? Will I have to pay for the extra month? I want to keep all the files that I uploaded though. I want some help what to do next.

 

thanks

Daniel

 

4CC8EF9B-F376-4936-ACDB-90DC774DEBC9.jpeg

 

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