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How can I cancel an account I no longer have access to?

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How can I cancel an account I no longer have access to?

New member | Level 2

I have a second Dropbox account that I would like to cancel. However, I can no longer log in there. The e-mail address used there no longer exists (e-mail from former employer). And I do not know my PW anymore. What can be done? I

 

Ich habe einen zweiten Dropboxaccount, den ich gerne kündigen würde. Allerdings kann ich mich dort nicht mehr anmelden. Die Dort verwendete E-Mailadresse existiert nicht mehr (E-Mail vom früheren Arbeitgeber). Und ich weiss mein PW nicht mehr. Was lässt sich da machen? I

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Re: Login

Dropboxer

Hi @Cyrill; welcome to our Community!
 

We won't be able to help regain access to the account without access to the email address and/or password that are associated with the account in question, but our support team will be able to help cancel the subscription to prevent further charges.

 

To get in touch with our support team, you can use an incognito window without signing into any account and from there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon, Cyrill. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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