cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

How can I cancel my Dropbox account's renewal?

New member | Level 2
New member | Level 2

does anyone know how to cancel drop box once it is started....seems the mafia would be easier to get out of then finding a way to cancel - no phone numbers, no email support HELP

1 Accepted Solution

Accepted Solutions
Highlighted

Re: how to cacel dropbox

Super User II
Super User II

Just go to www.dropbox.com/downgrade


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

5 Replies 5
Highlighted

Re: how to cacel dropbox

Super User II
Super User II

Just go to www.dropbox.com/downgrade


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: how to cacel dropbox

New member | Level 2
New member | Level 2

That is where I went but the 'blue' box which says 'confirm camcellation' is greyed out and cannot be activated. HELP! I am 77 years old and hardly ever use Dropbox now and I certainly do not want to pay $150+ for something I can't use.

Highlighted

Re: how to cacel dropbox

New member | Level 2
New member | Level 2

Dropbox is a licenced scam, there seems to be no wayb to cancdll once they have conned you into joining

Highlighted

Re: how to cacel dropbox

New member | Level 2
New member | Level 2

does anybody have a clue how to escape from this scam?

Highlighted

Re: how to cacel dropbox

Dropboxer
Dropboxer
Hey @padams, as you mentioned that you can’t follow the recommended steps on our resource (& just so as to expedite matters for you), I’ve located your latest open request on our system & I’ve already sent you a brief message back. 
 
Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you soon. Thanks! 

When it comes to your inquiry @vicarm, depending on the plan that’s currently attached to your account, you should be able to cancel your renewal by visiting the downgrade page here. That said, if you’re currently working on a personal account, you could also consult the steps outlined on this resource. 
 
Please let me know how you get on with those hints whenever you get a chance. Thanks! 
 
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?