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How can I cancel my account? Can I make a payment once?

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How can I cancel my account? Can I make a payment once?

New member | Level 2

Hello, I have a question. How can I cancel my paid account? Where to write? What I have to do? I can quit at any time?

Thank you for your information.

2 Replies 2
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Re: Terminated account

New member | Level 2

Can only be purchased for one year, one payment? Thank you

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Re: Terminated account

Dropboxer

Hi there @Ter2, I'd be more than happy to help!

 

You can cancel your subscription by following:

You can cancel it at any point in time, but your plan won't immediately go down to a Basic account. 

 

Instead, you'll be able to use any remaining time on your subscription that you already paid for, and you’ll be downgraded to Basic account after the end of your billing cycle. 

 

If you don't cancel it, your account with renew for another month or year, depending on whether you purchased a monthly or an annual plan, respectively. 

 

If you have any other questions, you can always get back to us here or, if it involves account-specific information, contact our Support team

 

I hope this helps, but let us know if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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