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How can I cancel my free trial for a Dropbox subscription?

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How can I cancel my free trial for a Dropbox subscription?

Explorer | Level 3

I want to cancel the free subscription from my iphone. Help says to tap the screen/dropbox after apple id in installation. Doesn't work. Can I send an email to dropbox to end?

5 Replies 5
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Re: End free subscription iphone

Super User II

Cancelling a subscription on a mobile device is only done for paid subscriptions that were initiated on the device. There are no subscriptions for free accounts.

If you want to delete your free account you can do so by visiting your Account page and clicking the Delete button at the bottom of the page.

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Re: End free subscription iphone

Explorer | Level 3

There is no delete button.

Checking on my desktop, I installed onle 1 of 7 steps.

Cannot find subscription in appstore, but received mail that I will be billed in 3 days! 

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Re: End free subscription iphone

Super User II

Was this a free trial that you started? I'm confused because the subject of your post says "free" but you later reference being billed?

Cannot find subscription in appstore, but received mail that I will be billed in 3 days! 

Where did you first subscribe? Through the Dropbox website, or within the app on your device?

If you subscribed within the app on your device and are unable to cancel you'll need to contact Apple. Dropbox does not have access to subscriptions that are started through in-app purchases. Apple controls those.

 

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Re: End free subscription iphone

Explorer | Level 3

Apparently I have a month free trial to Dropbox Plus. Now I get an email in which is mentioned that I will be charged if I do not cancel by June 24, € 9,99 per month!

In apple store I cannot find a subscription. In Dropbox, they then say that if you cannot find a subscription it is cancelled. But I did not get a confirmation by email. Dropbox said to 'downgrade' and the cancel the account, but I cannot 'handle' my account. Just does not appear on the screen.

Can I trust that I will not get charged for Dropbox Plus? 

 

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Re: End free subscription iphone

Super User II

Where did you start the trial? Did you do it through the app on your device, or through the Dropbox website. This matters as it determines who you have to contact.

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