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How can I cancel my subscription and receive a refund?

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How can I cancel my subscription and receive a refund?

New member | Level 2

How do I cancel my Dropbox Plus subscription and recieve a refund?

Thank you!

1 Reply 1
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Re: How can I cancel my subscription and receive a refund?

Dropboxer

Hey there @Sid7 - welcome to our Community and sorry to see you go. 

The best way to handle account specific inquiries like this is through our official Support channels so I'd suggest logging a ticket with our team and ask directly though this page:

https://www.dropbox.com/support

Let me know the ticket's ID once you do so I can locate your ticket on our system and get on it asap. 

Just keep in mind that Dropbox subscriptions are refundable only where required by law as the following Help Center article outlines: 

https://help.dropbox.com/accounts-billing/payments-billing/refund

Last but not least, if you bump into an issue when submitting your ticket, please let me know and I'll reach out to the email that's associated with your Community's profile in no time. Thank you!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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