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How can I change my account's email and phone number so I can login to a new device?

How can I change my account's email and phone number so I can login to a new device?

hgdwanddragon
Explorer | Level 3

Hi, I have a new phone number (for verification purposes) and new email address. I have no exces anymore to the phone no. and email address. How can I add my new phone no. and new email address so I can login in a new device.

3 Replies 3

Re: New login

Daphne
Dropboxer

Hey there @hgdwanddragon, thanks for posting!

 

Just to make sure we're on the same page, do you have two step verification enabled on your account, so you used to receive the access code on your old phone?

 

Are you signed into your account at the moment from any other device, or through the website at all?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: New login

hgdwanddragon
Explorer | Level 3
Just to make sure we're on the same page, do you have two step verification enabled on your account, so you used to receive the access code on your old phone? YES, THAT’S CORRECT

Are you signed into your account at the moment from any other device, or through the website at all?
SIGNED INTO MY ACCOUNT

Let me know and we can go from there!

Re: New login

Daphne
Dropboxer

Thanks for getting back to me here @hgdwanddragon!

 

Since you're signed into your account, can you try disabling the two step verification from your account with these steps (just toggle off instead of on)?

 

To set up the new phone on your account, you can turn off this option, and when you turn it back on you can input the details for your new phone.

 

If you're signed in through the desktop app, clicking on the Dropbox icon in your menu bar/system tray and then clicking the globe icon in the top right will open your account online.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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