Hey @Peter Wolken!
Can you clarify for me if you'd like to cancel a Dropbox subscription, or to cancel/close your Dropbox account?
Let me know - thanks!
For two weeks I have been trying to resolve the issue of missing files after a Dropbox sync cleaned out my entire desktop and then lost all my files. I even upgraded my account just to get customer service that was slightly better than the atrocious customer service Dropbox generally offers. Everyday I now get someone from your technical support team who keeps revisiting issues and going around in circles, gaslighting me and avoiding answering my questions. Did you check the trash, did you check events, did you check activities, did you rewind, did you restore, did you check deleted files, even after I have probably 15 emails explaining that there is no record of the actions or the files. It seems to me Dropbox knows it has a big problem, knows it can't fix it and then just avoids dealing with customers who are experiencing problems. What you guys need is a class action law suit to shut your organization down permanently - you are spreading malware legitimately and I don't know how you are allowed to exist.
I'm trying to backup all my data stored in Dropbox. I can't.
I'm trying to open a new ticket since one month. It's impossibile.
I'm trying to write or to speak with someone of you. It's impossible.
There is no e-mail and in the meantime you wrote me three times to pay more for more space.
How can I do that choice if I can't speak with you?
I empathize. I've tried getting in a support ticket for about 2 weeks now. My inability to actually send in a support ticket is frustrating as the option for it is outright missing, no matter how many links within the Community I follow. I even tried disabling incognito and some of my add-ons, which didn't work either. I even tried a different brower, and on mobile. Neither work. I cannot send in a support ticket for the life of me.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!