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How can I contact Dropbox support?

How can I contact Dropbox support?

Keller Williams
New member | Level 1

Hi : I need a life representative to talk to.
Who can I speak to?

1 Accepted Solution

Accepted Solutions

Re: need a live person to talk to

Rich
Super User II

Phone support is only available to Dropbox for Business customers. All others use the ticket system. Or you can ask your question here and we'll try to help.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

14 Replies 14

Re: need a live person to talk to

Rich
Super User II

Phone support is only available to Dropbox for Business customers. All others use the ticket system. Or you can ask your question here and we'll try to help.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Re: need a live person to talk to

doris r.2
New member | Level 1

Doris Ray 317x asap. Please

Re: need a live person to talk to

Mark
Super User II

Dories - DONT put phone numbers on here! It is unsafe.

As Rich said there is NO phone support (especially not for a free user!) so whoever phones will be trying to con you!


 


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Phone number

Tori O.
New member | Level 1

What is the phone number for support?

Re: Phone number

Robert S.
Experienced Collaborator | Level 11

Official support is by support ticket.

Open your ticket here: https://www.dropbox.com/support

Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

If you want business grade telephone support, you can upgrade to Dropbox for Business.

https://www.dropbox.com/business

Re: Phone number

Ryan B.48
New member | Level 1

Anyone have a phone number I can call them?

Re: Phone number

Robert S.
Experienced Collaborator | Level 11

Telephone support is only available to Dropbox for Business customers.

If that's the case, your DfB account admin will find the necessary contact information in their admin console.

All other account support is by support ticket as described above.

Re: need a live person to talk to

julie b.19
New member | Level 1

My dropbox account has been working less and less each time i use it.

Now I can't get anything to work. There is no visible text when i select any of the options online. I am paying for my account. where can I get someone on the phone to help me set this back up so it works correctly?

Re: need a live person to talk to

Robert S.
Experienced Collaborator | Level 11

Try clearing cache/history/cookies, or try a different browser.

Live support is available to Dropbox for Business customers through their team admin.

All other account support is by support ticket.

 

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Top contributors to this post

  • User avatar
    Robert S. Experienced Collaborator | Level 11
  • User avatar
    Ryan B.48 New member | Level 1
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    Tori O. New member | Level 1
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