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How can I contact Support to get a refund for an unauthorized charge?

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How can I contact Support to get a refund for an unauthorized charge?

New member | Level 2

How can I do a live chat or speak to someone in regards to getting a refund. I didn't authorized this stuff.

1 Reply 1
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Re: Help

Dropboxer

Hi there @jessica111208; thanks for joining our Community and sorry to hear about this. 

 

In this case, I'd suggest trying an incognito window without signing into any account to contact our Support team so we can assist further. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

Let me know if you have any more questions, Jessica. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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