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How can I contact support via email?

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How can I contact support via email?

Explorer | Level 4

Trying to find a contact email for dropbox support in regards to credit card charged on a free plan.

 

can anyone help me out.

 

Thank you in advance.

5 Replies 5
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Re: Contact Email

Dropboxer

Hey @anchalrastogi; welcome aboard and sorry to hear about this.

 

There are no charges for the Basic plan since it's free for all to use; do you happen to have another account under another email address perhaps?

 

In any case, since we won't be able to do much here, I'd recommend reaching out to our support team so we can assist further.

 

Just make sure to use an incognito window without signing into any account. From there, when on this page, click on the 'Need help with a billing issue?' button towards the end of the page and submit a Help Request from the relevant option by inputting your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon and please let me know if you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Contact Email

Explorer | Level 4

Good Morning Walter,

Thank you for your response.

 

I have already done what you mentioned in your reply. I have not received any reply.

 

Isnt there an email where i can just contact someone directly?

 

Thank you

ANchal

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Re: Contact Email

Dropboxer

Thanks for the update on this one @anchalrastogi

 

Did you get a ticket ID when you submitted your request?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Contact Email

Explorer | Level 4

Hi Walter,

 

Got a response.

 

Thank you for all your help.

 

Appreciate it.

 

Anchal

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Re: Contact Email

Dropboxer

I'm glad to hear it's sorted now, Anchal. 

 

Have a lovely week ahead!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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