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How can I contact support?

How can I contact support?

Frustrated2021
Helpful | Level 5

Hi there community forum,

 

Please, can someone provide an email address for account queries - the queries i have cannot be answered on an open forum.

 

Many thanks 🙂

8 Replies 8

Re: Customer support email

Rich
Super User II

@Frustrated2021 wrote:

Please, can someone provide an email address for account queries - the queries i have cannot be answered on an open forum.


You can find the support options available to you on the Support page.

 

If you're having a sign in issue, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: Customer support email

Frustrated2021
Helpful | Level 5

Thanks Rich

 

I've already done both of those: I'm not provided with an email option.

 

I simply need an email address to send my account query.

 

Dropbox seems to make it very difficult to contact support... could you help again please?

 

Thanks

 

 

 

 

Re: Customer support email

Jay
Dropboxer
Hi @Frustrated2021, there is no direct email to contact support. Could you let me know more info on what you're experiencing, in order to assist further?

Have you tried what @Rich said, to open an incognito window and access the support page, which should give you this option?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Customer support email

Frustrated2021
Helpful | Level 5

Hi Jay,

 

Thank you.

 

I tried the options Rich suggested - none provided an email address contact.

 

I have created a dropbox account with an email address recently following a new computer purchase.

I used the same email address that I had used for a dropbox account from a few years ago.

I need to know what happened to the previous account details, content. 

 

Thank you

Re: Customer support email

Rich
Super User II

@Frustrated2021 wrote:

I used the same email address that I had used for a dropbox account from a few years ago.

I need to know what happened to the previous account details, content.


They likely no longer exist. Once a Dropbox account has been idle for more than a year, it's deleted due to inactivity. At that point, neither the account nor the files it once contained can be recovered.

Re: Customer support email

Frustrated2021
Helpful | Level 5

Thank you... how do we check the last time it was accessed?

 

 

Re: Customer support email

Mark
Super User II

You cant I'm afraid @Frustrated2021, such information is not stored. 


 


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Re: Customer support email

Jay
Dropboxer
If you used the exact same email to login to your Dropbox account in the past, perhaps by searching your old emails, you might find one about the account being deactivated.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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