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How can I downgrade from a Business plan direct to a Professional plan?

How can I downgrade from a Business plan direct to a Professional plan?

annali
Explorer | Level 4

How do I downgrade from my current Business Standard plan to the Professional plan?

Preferably without going to a basic plan an exceeding the storage quota.

 

As for now I can only find a solution where I cancel theBusiness Standard Plan and get the Basic plan.

There seems to be no option to go directly to the Professional plan.

 

1 Accepted Solution

Accepted Solutions

Re: How can I downgrade from a Business plan direct to a Professional plan?

Jay
Dropboxer

Hi @annali, thanks for messaging today!

 

Currently, it isn’t possible to downgrade from a Dropbox Business plan directly to another paid plan.

 

You would need to first downgrade, wait for your account to return to a Basic plan, and then re-upgrade to the paid plan of your choice.

 

Bear in mind that when you’re on the Basic plan, even if you’re overquota, no files will be deleted from your account. Only syncing will stop, until you upgrade to a plan with enough quota to store your files.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: How can I downgrade from a Business plan direct to a Professional plan?

Jay
Dropboxer

Hi @annali, thanks for messaging today!

 

Currently, it isn’t possible to downgrade from a Dropbox Business plan directly to another paid plan.

 

You would need to first downgrade, wait for your account to return to a Basic plan, and then re-upgrade to the paid plan of your choice.

 

Bear in mind that when you’re on the Basic plan, even if you’re overquota, no files will be deleted from your account. Only syncing will stop, until you upgrade to a plan with enough quota to store your files.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: How can I downgrade from a Business plan direct to a Professional plan?

annali
Explorer | Level 4

That clarifies things perfectly - it was the overquota situation that became the problem for me.

 

Thanks!

Re: How can I downgrade from a Business plan direct to a Professional plan?

Jay
Dropboxer

Not a problem, @annali, if you need any further assistance, let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: How can I downgrade from a Business plan direct to a Professional plan?

lahb
Explorer | Level 4

You said "wait for your plan to return to basic." How long does that take? I need to do what @annali wanted to do.

 

Re: How can I downgrade from a Business plan direct to a Professional plan?

annali
Explorer | Level 4

It returned to the basic plan on the day my business plan expired.

 

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    annali Explorer | Level 4
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    Jay Dropboxer
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