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How can I free up space on my account? It's not letting me delete files

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How can I free up space on my account? It's not letting me delete files

Explorer | Level 3

Hi,
I'm in a group and the files of the others people are occupying all my space in the my dump,
how i can to delete this files, but when I try to delete I'm not allowed,
or not letting those files go to my trash.

I need help!

1 Reply 1
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Re: Dump - Spece - Group

Dropboxer

Hi @NeemiasBarbosa; welcome to the Community!

From what I gather, you're trying to delete files from your account (or remove your access from shared folders that are taking up space) to free up space and you're getting an error.

Can you forward me a screenshot of the exact error you get so I can have a visual and advise further? 

Remember, to get your account under quota you can do any of the following:

  1. Upgrade your account
  2. Increase your quota using referrals bonuses or other promotions
  3. Leave any shared folders or Spaces that put your account over quota
  4. Move files that don't need to sync out of your Dropbox folder.

Keep me posted on your findings! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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