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How can I get a refund for an account I will never have access to again?

How can I get a refund for an account I will never have access to again?

xealan
New member | Level 2

I need to talk to a DropBox representative or a Moderator as soon as possible. I see @Walter has helped with similar issues in the past.  I sent a support email and I have a ticket number but I am worried it will take too long given the circumstance/the pending charge - here is my issue:

 

About a year ago, I signed up for an expensive DropBox service with my work email - I worked for a major US corporation. I quit that company in January 2021 and started a new job. I must have completely forgotten about that subscription, because I see a LARGE charge on my credit card from DropBox that I cannot afford - it has to be to renew the DropBox service, for my old work email, which I cannot even access anymore (I will never have access to the email again) and for which I have no use whatsoever! It is still a pending charge on my credit card and I really need to get this charge refunded to me. I do not think it is fair to be charged for a service on an account which I have zero access to anymore. How do I get someone in billing to assist as quickly as possible? This post is from my personal email address which has just a basic account.

 

Thank you.

3 Replies 3

Re: How can I get a refund for an account I will never have access to again?

Walter
Dropboxer
Hey @xealan, welcome aboard and thanks for the friendly nudge!

To expedite matters, could you please send me your ticket ID so that I can look it up in our system and get on it ASAP?

Otherwise, I can send you an email to the address that's connected to your profile here on our Community directly.

In any case, keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How can I get a refund for an account I will never have access to again?

xealan
New member | Level 2

Thank you very much @Walter     --  my ticket number is  14792018  -- also feel free to send me an email!

 

Re: How can I get a refund for an account I will never have access to again?

Walter
Dropboxer
Thanks for the speedy response @xealan

Since the ticket you mentioned was closed in our system, I just sent you a new one.

At your convenience, please have a look at your email's inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    xealan New member | Level 2
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