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How can I move my subscription to my other account?

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How can I move my subscription to my other account?

New member | Level 2

hi 

i have just upgraded my account today and used a seperate email address to do the upgrade and i now cannot access my account ,  the reason i upgraded was because  i had used up my storage.

how do i move my upgrading yearly payment over to my first registered account

 

 

 

1 Accepted Solution

Accepted Solutions
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Re: Meet our team!

Dropboxer

Hey there @johnpaul

Since each Dropbox account is associated with one email address, it sounds like you have two different accounts. 

Although there isn't currently an option where you can transfer subscriptions or space acquired, you can check out this thread where @Rich suggests a few ways that might help.

If you're still having trouble with this though, please don't hesitate to get back to me and I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can further troubleshoot. 

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
Highlighted

Re: Meet our team!

Dropboxer

Hey there @johnpaul

Since each Dropbox account is associated with one email address, it sounds like you have two different accounts. 

Although there isn't currently an option where you can transfer subscriptions or space acquired, you can check out this thread where @Rich suggests a few ways that might help.

If you're still having trouble with this though, please don't hesitate to get back to me and I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can further troubleshoot. 

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Meet our team!

New member | Level 2

I'm trying to access the link to the thread by @Rich but it says access denied.  Could you advise how I can read the post?

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Re: Meet our team!

Dropboxer

Sorry about this @dvslon. This should be fixed now. 

Could you give it a go and let me know if you can access the linked thread normally?

Thanks in advance and welcome to the Dropbox Community!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Meet our team!

New member | Level 2

Thanks @Walter. The link works now.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

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