I sent several invites to my friends in the past but appropriate referral bonus spaces were not given. I think I need to consult it with Support to find a way to fix this. Last year I once contacted them, but now it doesn't seem to be available. Is there a way currently to reach out to them? I am the free basic user. Thank you in advance.
Hi @summer2020, thanks for posting today!
Could you check what the status of the referrals are according to this page on your account?
If they're showing as completed, but you're not seeing the extra quota, then you most likely have reached the 16 GB referral limit on your account.
Keep me posted!
Thanks for the info. Could you find out what the current total quota for your account is on this page?
The total quota of my account is currently 18.38 GB and I've earned 16.38 GB so far through diverse events including referring friends.
Thanks for the info, would it be possible to contact you at the email associated with your forum profile to investigate this further?
Thanks for your patience, I've sent you a message regarding this matter to your email. Please reply when you get the chance!
Today, I replied to your email in which you guided me to deal with my on-discussing problems with you, which are about the referrals. But my email seems to have been bounced, not reaching out to you. I am wonding if you could further check it out. Thank you.
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