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How can I regain access to shared folder?

New member | Level 2
New member | Level 2

i recently gained access to a new dropbox account and i now cannot access a old account that i was given shared access to. ive tried to access it again via the original invitation i was sent but the error i get it that this link is no longer active. Any tips on how I might be able to access this old account? 

1 Accepted Solution

Accepted Solutions
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Re: Access to Shared Folder

Dropboxer
Dropboxer
Okay, so you’re referring to a shared folder in another account. 
 
If the folder has been removed, then either you or the owner of the folder removed your access to the folder. 
 
The only way to regain access would be to contact the owner to invite you again to that shared folder.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
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Re: Access to Shared Folder

Dropboxer
Dropboxer
Hi there, is the old account using an email you can no longer access? How are you not able to access that account?
 
 
The link most likely only worked for that account, which is why you cannot access it on the new account.
 
Let me know more info so I can assist further!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Access to Shared Folder

New member | Level 2
New member | Level 2

Looks like i removed my own access - not sure how i did that.

i looked at my dropbox events and i removed it last week

I have also reset the password but it still doesn't show up

any idea how to get it back?

 

Highlighted

Re: Access to Shared Folder

Dropboxer
Dropboxer
Okay, so you’re referring to a shared folder in another account. 
 
If the folder has been removed, then either you or the owner of the folder removed your access to the folder. 
 
The only way to regain access would be to contact the owner to invite you again to that shared folder.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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