cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Find out how Tiffany, a Customer Experience superstar uses Dropbox to keep her family in the loop when it comes to her new baby here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I remove my card on another account?

How can I remove my card on another account?

stevemc11
New member | Level 2

I have my personal credit card linked to a former employers dropbox account.  I do not have access to that account anymore.  There is no way to contact anyone at Dropbox to fix this issue.  There are no humans that work at Dropbox.  There are no phone numbers and no contact forms you can fill in if you don't have access to the account in question.  Any suggestions?

1 Reply 1

Re: How can I remove my card on another account?

Rich
Super User II

@stevemc11 wrote:

I have my personal credit card linked to a former employers dropbox account.  I do not have access to that account anymore.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?