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How can I reset my password without access to the email address?

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How can I reset my password without access to the email address?

New member | Level 2
New member | Level 2

I have lost access to my old email associated with dropbox . Now I want to reset my password as I forgot my dropbox password what shall I do.

6 Replies 6
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Re: How can I reset my password without access to the email address?

Dropboxer
Dropboxer
Hi there, this won’t be possible unfortunately, since the only way to reset a password is to send it to that email.
 
If you’ve lost access to that email, then it isn’t possible to forward that reset to another address.
 
Is there any way for the email provider to release or grant access to your email address again to get the reset sent there?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How can I reset my password without access to the email address?

New member | Level 2
New member | Level 2

You didn't solve anything

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Re: How can I reset my password without access to the email address?

Dropboxer
Dropboxer

Hey there @lyghtasafeather

If you're also having trouble resetting your Dropbox account's password, you can have a look at this article in case there's something that could help tackle this issue. 

If I've misunderstood what you're trying to achieve or if you have any other questions, don't hesitate to get back to me. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How can I reset my password without access to the email address?

New member | Level 2
New member | Level 2

How can this be marked as "solved"? Nothing was solved.

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Re: How can I reset my password without access to the email address?

New member | Level 2
New member | Level 2

Lusil, the information in that article is not correct. The solution suggested there doesn´t work. 

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Re: How can I reset my password without access to the email address?

Dropboxer
Dropboxer
Hi @ingemar, I’ve replied to your question in your other thread. 
 
Please reply there so I can assist further. Thanks!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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