How can I rollback with a free account?

[anibalin]

I see that to rollback files now you need a pay account. If you are a victim of ransonware with a free account, can I rollback my files by paying a paying teer of dropbox?

[Lusil]

Hey @anibalin, thanks for checking in with us on the Dropbox Community!

If your files get corrupted or renamed by ransomware, you can simply restore them to previous version following these steps. 

For more info on what you can do in such cases though, check out this article. 

Hope this helps!

[anibalin]

When I go to https://www.dropbox.com/home?rewind=true I get the choose a plan homepage. Remember that I want to rewind everything to a couple of days ago since a virus encrypted the files.

I wish to know if that by choosing a plan I can restore the files, like, dropbox still has 30 days rollback feature rolling but I can only access by changing to a paying plan.

[Lusil]

Thanks for getting back to me, @anibalin. 

You're right, Dropbox Rewind is currently only available for paid subscriptions.

Since you mention that you want to go a couple of days back, you should be able to do this by following these steps to using this feature.

Just bear in mind that, in general, Dropbox Rewind isn't retroactive. 

In other words, the history of the revisions starts from the date of the plan's purchase. Any files deleted more than 30 days ago won't be made recoverable by getting a plan that has an extended time period.

However, if you don't want to upgrade, I can send you a ticket to help you out with this if you'd like - just give me a shout. 

Let me know how you'd like to proceed!

[anibalinbalin]

Hi Lusil, we are sadly on the same step as the begining. 

If I go to your url it states that: 

• • Note: Dropbox Rewind is not available to Dropbox free teams

Can you please internally rollback everything to say 27 feb?

Thanks in advance.

[Rich]

You can contact Support directly and request assistance.

• https://help.dropbox.com/installs-integrations/sync-uploads/contact-support-missing-files

[anibalin]

I sent two requests already and I did not get an answer. I'm clueless why.

How can I proceed?

[Lusil]

Hey @anibalin, thanks for nudging us on this thread. 

If you're waiting for a reply from our Support team, please make sure to look at the inbox of the email address connected to your Dropbox account. 

You can check which email is associated with your account from:

• Website - your General tab in your Settings.
• Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.
• Mobile app - Account tab (iOS) or Settings (Android). 

If you haven't received or can't find a reply from them, could you let me know the ticket IDs (eg. #1234567)?

Keep me posted - thanks!

[anibalin]

Ticket #10388790

Thanks.

[Lusil]

Thanks for getting back to me, @anibalin. 

I can see that you submitted more than one ticket and our Support team has replied to one of them. 

If you can't find it, please double-check that the email inbox you're checking is the same as the email address associated with your Dropbox account. 

Thanks again!