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How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

felix1961 New member | Level 2
New member | Level 2

How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

27 Replies 27
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How do I unlink devices I no longer own?

Hghintz New member | Level 2
New member | Level 2

With this new policy to only allow 3 devices to be linked existing drop box accounts have become unusable.  Unknowingly, I had many devices linked which I have reset to factory settings or I no longer own the device.  Now when I try to login to drop box with my new iPad it requires me to unlink other devices.  It shows me a list of 4 or 5 devices and when I select several to unlink I receive a message I need to unlink 15 more.  None of those 15 devices appear to be able to unlink them and I no longer own those devices.

How can I unlink devices I no longer own?  Can you just unlink all the devices from my account and let me start over since I have recently purchased all new devices?

This is frustrating and a good way to lose all current Dropbox account holders except none of us wants to lose our data.

Re: How do I unlink devices I no longer own?

Dropboxer
Dropboxer
Hey there (@Hghintz), you should be able to unlink the devices you’re no longer using on your Account tab normally & from there link the new ones you’ve recently purchased, however the three-devices limit applies for those you connect moving forward. 
 
Sorry to hear about any frustration this has caused you & (if that alleviates your concern) let me quickly re-assure you that your files are safe with us & you can always access your content on our website
 
If you’re still facing any issues after trying my suggestion or if I’ve misunderstood your question in any way, please let me know here & I’ll do my best to check back with you soon. I’d also appreciate it if you included a screenshot of the last screen you’re seeing if you’re encountering any discrepancies (omitting personal info), so as to further advise. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

Dropboxer
Dropboxer
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

felix1961 New member | Level 2
New member | Level 2

Thank-you so much!!!!

How do I remove my account from my computer?

Parkaleo New member | Level 2
New member | Level 2

How do I remove my drop box account from a dead computer so I can add it to the new one?

Re: Dead Computer

Super User
Super User

Hi @Parkaleo, you can go to Dropbox web - https://www.dropbox.com/account/security Scroll down to Devices, and click the x next to your dead computer name, and cofirm Unlink device. Then you can add  login on the Dropbox app from the new device. 

How can I see which devices are linked to my Dropbox account?

Texex44 New member | Level 2
New member | Level 2

How can I see which devices are linked to my Dropbox account

Re: How can I see which devices are linked to my Dropbox account?

Experienced Collaborator | Level 13
Dropbox.com > Settings (avatar at top-right) > Security > scroll down to Devices.

How do I add a device to my Basic Plan?

nadineb New member | Level 2
New member | Level 2

I have the Basic Plan and removed 2 devices of the 3 that were linked. How do I add 2 more devices? I don't see any button or link to add a device.

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