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Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

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How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

New member | Level 2
New member | Level 2

How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

1 Accepted Solution

Accepted Solutions
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Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

Dropboxer
Dropboxer
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

33 Replies 33
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How do I unlink devices I no longer own?

New member | Level 2
New member | Level 2

With this new policy to only allow 3 devices to be linked existing drop box accounts have become unusable.  Unknowingly, I had many devices linked which I have reset to factory settings or I no longer own the device.  Now when I try to login to drop box with my new iPad it requires me to unlink other devices.  It shows me a list of 4 or 5 devices and when I select several to unlink I receive a message I need to unlink 15 more.  None of those 15 devices appear to be able to unlink them and I no longer own those devices.

How can I unlink devices I no longer own?  Can you just unlink all the devices from my account and let me start over since I have recently purchased all new devices?

This is frustrating and a good way to lose all current Dropbox account holders except none of us wants to lose our data.

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Re: How do I unlink devices I no longer own?

Dropboxer
Dropboxer
Hey there (@Hghintz), you should be able to unlink the devices you’re no longer using on your Account tab normally & from there link the new ones you’ve recently purchased, however the three-devices limit applies for those you connect moving forward. 
 
Sorry to hear about any frustration this has caused you & (if that alleviates your concern) let me quickly re-assure you that your files are safe with us & you can always access your content on our website
 
If you’re still facing any issues after trying my suggestion or if I’ve misunderstood your question in any way, please let me know here & I’ll do my best to check back with you soon. I’d also appreciate it if you included a screenshot of the last screen you’re seeing if you’re encountering any discrepancies (omitting personal info), so as to further advise. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

Dropboxer
Dropboxer
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: How can I unlink devices from my Dropbox account? How can I know how many devices I have linked?

New member | Level 2
New member | Level 2

Thank-you so much!!!!

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How do I remove my account from my computer?

New member | Level 2
New member | Level 2

How do I remove my drop box account from a dead computer so I can add it to the new one?

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Re: Dead Computer

Super User
Super User

Hi @Parkaleo, you can go to Dropbox web - https://www.dropbox.com/account/security Scroll down to Devices, and click the x next to your dead computer name, and cofirm Unlink device. Then you can add  login on the Dropbox app from the new device. 

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How can I see which devices are linked to my Dropbox account?

New member | Level 2
New member | Level 2

How can I see which devices are linked to my Dropbox account

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Re: How can I see which devices are linked to my Dropbox account?

Experienced Collaborator | Level 13
Dropbox.com > Settings (avatar at top-right) > Security > scroll down to Devices.
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How do I add a device to my Basic Plan?

New member | Level 2
New member | Level 2

I have the Basic Plan and removed 2 devices of the 3 that were linked. How do I add 2 more devices? I don't see any button or link to add a device.

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