cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I update my billing information so that my VAT ID is reflected on my Plus plan's invoice?

datadiscovery New member | Level 2
New member | Level 2

Hello,

I have Dropbox Plus subscription. I use it for storing my company files. How can I change the invoice information (the "to" part)? I need my comapny's data and VAT id to be displayed on the invoice.

Best regards,
Aleksander

10 Replies 10

Re: Billing information

Dropboxer
Dropboxer

Hey there Aleksander - how are you today?

As Dropbox Plus invoices are created in a way that we cannot adjust the billing information displayed and since you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here:

https://www.dropbox.com/help/billing/plus-change-invoice-information

Spoiler

This is how to update your company name on your Dropbox invoice:

  1. Sign in to dropbox.com.
  2. In the top-right of any page, click your avatar.
  3. Select Settings.
  4. In the General tab, click Edit to the right of your account name.
  5. Enter your company or organization name split over the First name and Last name fields. You are required to type something in both fields. 
  6. Update your billing information. Even if you plan on using the same method of payment, you'll need to reenter your billing information after updating your account name in order to change the information that appears on your invoice.

Learn more about updating billing information for Dropbox Plus.

Your company or organization name will now appear on invoices and when you share files.

To access an invoice, visit your payments page.

Note that there are more options for customizing the invoices on our Dropbox Business plans, if you need more inforamtion about this you can visit this page:

https://www.dropbox.com/business 

I hope this helps and please let me know if you have any further inquiries @datadiscovery!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Billing information

riodda
Explorer | Level 3

The answer is incomplete as the VAT data is not present in the billing area while VAT data is present in the Business Dropbox, but for small buisiness and freelance Business is too expensive compared to the plus.

 

Re: Billing information

Dropboxer
Dropboxer

I'm not sure I follow @riodda - could you send me a screenshot of what you describe? 

Thanks in advance and happy May!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Billing information

riodda
Explorer | Level 3

You simply have to ADD VAT data to invoicing for dropbox plus, currently the system allows VAT inoicing only on dropbox for business.

 

Re: Billing information

Dropboxer
Dropboxer

Thanks for sending along your billing feedback @riodda ! I’ll be sure to pass this along to the team.

In the meantime, as already mentioned, you can use the steps outlined in the following Help Center article:

https://help.dropbox.com/billing/plus-change-invoice-information

Let me know if there's anything else I can help with please. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Billing information

riodda
Explorer | Level 3

Thanks Walter, that link is totally useless as in the plus invoicing profile is not possible to specify VAT number that will appear in the invoice.

Cheers.

Re: Billing information

Dropboxer
Dropboxer

You should be able to achieve this by having your VAT ID reflect on your account's name and/or surname fields @riodda!

If you'd like account specific assistance, you can log a ticket with our team through the following page: https://www.dropbox.com/support 

Let me know if there's anything else I can assist with. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Billing information

Hugo77
Explorer | Level 4

How is this not solved! It's open since 2018!

Putting your VAT number on your name is an impractical hack. Clients using shared folders see a change in my dropbox name for absolutely no reason other than dropbox does not care about EU based freelancers.  

Re: Billing information

Super User II
Super User II

@Hugo77 wrote:

How is this not solved! It's open since 2018!


It is solved.

If you have a Professional or Business account you can add a VAT ID to your billing information. Basic and Plus accounts, which are intended for personal use, do not have this option.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?