cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I update my billing information?

Highlighted

How can I update my billing information?

New member | Level 2

Can't find a way to update or remove my credit card info.

 

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Credit card info

Dropboxer

Thanks for the swift response @baconbacon  - I just sent you an email (thus creating a ticket for you with ID: 8977917 which you'll be able to track through Zendesk). 

Take a look at my message and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

5 Replies 5
Highlighted

Re: Credit card info

Dropboxer

Hey there @baconbacon  - how are you today?

You should be able to change the billing information for your Dropbox Plus account, by clicking the blue link that says 'Update' next to your current payment method.

If you're not seeing this, please visit your account settings via another browser: 

https://www.dropbox.com/account/billing

If your account reports to be on the Basic plan though (you can check this out on this page: https://www.dropbox.com/account/plan) you'll need to upgrade through our plans' page at: https://www.dropbox.com/plans

In any case, please keep me posted on your progress and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Credit card info

New member | Level 2

Hello. As seen in the screenshot, there is no blue link that says 'Update' next to the current payment method. There is even no current payment method.

Highlighted

Re: Credit card info

Dropboxer

Thanks for the quick response @baconbacon  - may I reach out to your Dropbox associated email address to work on this together? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Credit card info

New member | Level 2

Yes, please.

Highlighted

Re: Credit card info

Dropboxer

Thanks for the swift response @baconbacon  - I just sent you an email (thus creating a ticket for you with ID: 8977917 which you'll be able to track through Zendesk). 

Take a look at my message and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?