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How can we find the team's admin to update the billing info of our account?

How can we find the team's admin to update the billing info of our account?

christiaancooke
New member | Level 2

our drop box has stopped syncing and it is asking us to update billing details however when we try to do that it refers to a message to an administrator who is not associated with our business and never has been.  I have looked how do we change the administrator for over an hour through robots and FAQ on the website to no avail and website has no contact email or phone number to speak to anyone.  I was forced to sign up myself just to be able get on this forum however given my experience to date I am wondering if it is worth it and if I should just look for an alternative product where I can actually get some customer support

1 Reply 1

Re: worst system ever invented??

Walter
Dropboxer
Hey there @christiaancooke, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if you've gone through this Help Center article to find your team's admin?

If that doesn't help improve matters, let me know here and I'll reach out via email tom investigate further. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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