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How can we gain access to an account after the holder died?

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How can we gain access to an account after the holder died?

New member | Level 2

The committee of our community band had a librarian who held all the music in files on Dropbax. She has unfortunately died and we no longer have access to these files. We have her name and email she would have used but no shared links or passwords. We need to gain access before her account runs out. How do we do this?

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Re: Access to an account after the holder died

Super User II

@trombonista wrote:

We need to gain access before her account runs out. How do we do this?


If her account was using her business email address and the IT group for that business still has access to the email account, they may be able to gain access. Otherwise you can try contacting Support to see if they can assist you, but typically they won't grant a person access to another person's account.

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