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How can we get Dropbox Family when we are on a Pro subscription?

How can we get Dropbox Family when we are on a Pro subscription?

Chaichan
Explorer | Level 4

Hi

  My son and I, we both have Dropbox Pro account separatley but with this Dropbox family, it can save our expenses and at the same time my wife can join it as well. My questions are since both my son and I have Dropbox Pro, how to manage our exisiting account ?  Do we have to cancel our existing accounts and join to this Dropbosx Family account ?

Thanks and regards,

Chaichan

1 Accepted Solution

Accepted Solutions

Re: How can we get Dropbox Family when we are on a Pro subscription?

Lusil
Dropboxer

Hey there @Chaichan, thanks for checking in with us! 

 

Since you already have a Dropbox account, you can simply switch to the Family plan from your account's Plan tab

 

You can find more information about this in this article and and this one

 

If other users already have a subscription, you can still invite them to join your Family plan.

 

When they join, they will be refunded for the prorated cost of their original plan that they were on.

 

I hope this helps, but let me know if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: How can we get Dropbox Family when we are on a Pro subscription?

Lusil
Dropboxer

Hey there @Chaichan, thanks for checking in with us! 

 

Since you already have a Dropbox account, you can simply switch to the Family plan from your account's Plan tab

 

You can find more information about this in this article and and this one

 

If other users already have a subscription, you can still invite them to join your Family plan.

 

When they join, they will be refunded for the prorated cost of their original plan that they were on.

 

I hope this helps, but let me know if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: How can we get Dropbox Family when we are on a Pro subscription?

Chaichan
Explorer | Level 4

Hi,

   Thanks for your explanation. I wonder wheter Dropbox Plus  with 2TB is the same as Dropbox Pro status, because both  my son and I are Dropbox Plus with 2 TB. If it is yes, then my next question is if I change to family program and invite my son to join, if he does join, does he need to transfer all his folders and files to this new status ? 

Chaichan

Re: How can we get Dropbox Family when we are on a Pro subscription?

Walter
Dropboxer

As I imagine that he'd be using the same account as now, no, he won't need to do this @Chaichan.

 

Let us know if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How can we get Dropbox Family when we are on a Pro subscription?

Chaichan
Explorer | Level 4

Hi Walter,

   Thanks for your reply and please accept my appology for my poor English. Please kindly explain a little bit longer that when I invite my son, who already has the dropbox plus - 2TB  to join the dropbox family, once he join, what he has to do for all the files and folder in the exisitng account ? Or he just accept and then it is automatically transfer and change the member status.

Thanks and Regards,

Chaichan

Re: How can we get Dropbox Family when we are on a Pro subscription?

Lusil
Dropboxer
Hey @Chaichan, thanks for sticking around and sorry for the late reply. 

Anyone invited to the team can just accept the invitation to join - they don't need to make any changes to their account or files.  

I hope this helps, but give us another nudge if you have any other questions. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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