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How do I cancel a free business trial?

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How do I cancel a free business trial?

Explorer | Level 3

My brother sent me a link to a document using Business Dropbox.   I was FORCED to setup a Business Dropbox trial before I could open the file.   I did setup a trial Business Dropbox and I STILL CANNOT SEE THE FILE.

 

I am frustrated with the poor quality of the Dropbox system and I WANT TO CANCEL THE **bleep** TRIAL.  NOW.

 

3 Replies 3
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Re: How do I cancel a free trial?

Dropboxer

Hi there @edithesimpson, I'm sorry to hear about your experience with this!

 

You can cancel the business trial with the steps outlined here.

 

Also, if you're still having trouble viewing the shared file, are you able to view it through the link, but not within your account?

 

Let me know if that does the trick!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How do I cancel a free trial?

Explorer | Level 3

Thanks for the help.   The instructions say to click on the Admin Console on the left.   The Admin Console was not on the left until I tried clicking on every symbol on the screen and finally found an Admin Console option.   Then I was able to cancel the business trial.

 

I have a personal Dropbox.   Apparently I cannot use that account to open the document my brother sent me.   I have no idea why.

 

Years ago I created my personal Dropbox.  At the time, it was easy to use.   Now the interface is difficult.   I resent having to search for help through webpages and with no luck, I have to rely on a kind person in the "community" to help.   This is no way to supply customer support.      I will not be using Dropbox in the future unless it's the last resort.

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Re: How do I cancel a free trial?

Dropboxer

I'm glad to hear you successfully cancelled the trial @edithesimpson!

 

There shouldn't be any restriction on accepting or opening specific shared docs with any account type, most issues are usually due to lack of space in the account.

 

If the file was larger than the free space you had in your account, perhaps this could have been what prompted you to upgrade.

 

While I would be happy to help out with any other questions you have here, please note that your Support options depend on your account's current plan which you can check out here.

 

I'll be just a post away if you need anything else - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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