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Re: How do I cancel my Dropbox Plus Trial?

How do I cancel my Dropbox Plus Trial?

jacksaturn
Explorer | Level 4
Go to solution

I followed the directions here to cancel my trial:

 

https://www.dropbox.com/help/billing/app-store-subscriptions

 

But I don't see the option within the App Store that will allow me to toggle the Automatic Renewal to "Off."

 

I also tried following these instructions:

 

https://www.dropbox.com/help/space/cancel-plus

 

But when I go to my Account page, there's no link to "Cancel Trial."

 

I feel like I'm running in circles with this. My trial is set to expire in the next 48 hours and I want to make sure I have cancelled so I am not billed for a renewal. Thank you!

14 Replies 14

DB86
Explorer | Level 3
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Apple iTunes

DB86
Explorer | Level 3
Go to solution

I've rub through the steps to cancel through my settings and my Apple ID but when i go to the manager step there is no dropbox to highlight and change

Rob_Cash
Dropbox Staff
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@DB86 wrote:

I've rub through the steps to cancel through my settings and my Apple ID but when i go to the manager step there is no dropbox to highlight and change


On your phone, it would be under:
Settings -> Apple ID, iCloud, iTunes and App Store -> iTunes and App Store -> (select the Apple ID at the top) and View Apple ID -> (May force sign in) and finally down to Subscriptions. Then scroll through subscriptions until you find Dropbox and set it to not renew. 

DB86
Explorer | Level 3
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Hi I’ve done that and there is no subscriptions selection when I put in my ID. If I choose subscriptions instead of Manage, Dropbox isn’t there either

Cathie7
New member | Level 2
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thank you! I have spent the last 85mins. trying to solve this dilemma. I felt I was going round in circles getting nowhere. You wrote the solution so simply that I could follow the instructions, and sailed through it. As I will shortly be 80, you were the answer to my prayer literally.

 
[This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]
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