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How do I cancel my Dropbox Trial?

How do I cancel my Dropbox Trial?

BTKATH
Helpful | Level 5

I cannot cancel my Dropbox Trial, as in How to cancel or downgrade a Dropbox subscription | Dropbox Help cannot find the any "Cancel Plan / Manage Plan" in setting account page.

1 Accepted Solution

Accepted Solutions

Re: How do I cancel my Dropbox Trial?

Walter
Dropboxer

Since you're on the Basic plan, you must have already cancelled your trial successfully @BTKATH.

 

Basic accounts are free and have no billing information associated, therefore, there's no cancel button in the account's settings of those accounts. 

 

Let me know if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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28 Replies 28

Re: How do I cancel my Dropbox Trial?

Walter
Dropboxer

Hey @BTKATH; welcome to the Community!

 

It sounds like you're seeing a free account on the Basic plan.

 

Can you please let me know what your account's plan tab is showing?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How do I cancel my Dropbox Trial?

BTKATH
Helpful | Level 5

Thanks for reply.  

Yes, is free account on the Basic plan.  I want to cancel this free subscription but when i go to my plan which is Dropbox basic there is not tab to manage plan or cancel, on my plan tab only show "Upgrade" to click. 

Re: How do I cancel my Dropbox Trial?

BTKATH
Helpful | Level 5

Hi @Walter

Any update for the cancel free account on the Basic plan please. 

What if i just delete account? when after 30 days trial period, it do not any deduction from my credi card?

 

Thanks.

Re: How do I cancel my Dropbox Trial?

Walter
Dropboxer

Since you're on the Basic plan, you must have already cancelled your trial successfully @BTKATH.

 

Basic accounts are free and have no billing information associated, therefore, there's no cancel button in the account's settings of those accounts. 

 

Let me know if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How do I cancel my Dropbox Trial?

BTKATH
Helpful | Level 5

Thanks @Walter 

Re: How do I cancel my Dropbox Trial?

Walter
Dropboxer
No worries @BTKATH; I'm glad we cleared this up!

See you around the Community and take care! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How do I cancel my Dropbox Trial?

petrusnolascus0130
Explorer | Level 3

petrusnolascus0130_0-1614186088423.png

It's very tricky and I hope not intentionally hidden partially. I encountered the same issue and was able to access the "Plans" tab by guesswork and clicking on what ever part was sticking out. Not exactly confidence-building if they intentionally make it hard to cancel. If intentional on their part this is simply unethical.

Re: How do I cancel my Dropbox Trial?

Lusil
Dropboxer
Hey @petrusnolascus0130, thanks for nudging us on this thread. 

Out of curiosity, do you find that the tabs are partly visible on other browsers as well?

Could it be that the browser you're having trouble with is zoomed in?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: How do I cancel my Dropbox Trial?

chodgman
Explorer | Level 3

I have a Basic Plan yet have been charged $131.99 for some sort of trial or subscription.  I have repeatedly followed directions to cancel a plan on computer and on phone.  However, in either case, the proscribed steps say there should be a "cancel" button to click but that option never shows up.  I feel like this is fraud.  Are there any other options.

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