How do I cancel my Dropbox Trial?

[BTKATH]

I cannot cancel my Dropbox Trial, as in How to cancel or downgrade a Dropbox subscription | Dropbox Help cannot find the any "Cancel Plan / Manage Plan" in setting account page.

[Lusil]

Hi @chodgman, thanks for nudging us on this thread and sorry to hear about your frustration. 

It sounds like you may have another account that's subscribed. 

Could you use our lookup tool to find the email address associated with the charge in question?

[chodgman]

I have no other valid or active email account.  My dropbox profile shows I have the Basic Plan which is suppose to be free so that may be why I can not find a "cancel" button.  However, I have still been charged $131.99 (which is an amount that does not match any of Dropbox plans).  Based on community posts I am not the only user having the same problem.  Trying to resolve through Dropbox is an frustrating web of dead ends. This seems like fraudulent activity I have placed a dispute with my credit card showing a screen shot of my profile as a Basic user and I have placed a complaint with FTC.  Dropbox is engaging in dishonest business practice.

[Lusil]

I'm more than happy to send you a ticket so that we have a better look into this. 

Would that be alright with you, @chodgman?

[chodgman]

Sure.  I tried to establish a ticket on Dropbox site but that also proved impossible.  It is an absolutely awful and seemingly deliberately difficult customer support system.

[Lusil]

No worries, @chodgman, I just sent you one. 

[petrusnolascus0130]

This is @ Edge:

[Daphne]

Hi @petrusnolascus0130, can you confirm for me if you tried using another web browser to see if that helps, as Lusil mentioned? Were you using a different browser before?

How about it you use an incognito browsing window?

[petrusnolascus0130]

This is at Firefox:

[petrusnolascus0130]

[Walter]

Hey there @petrusnolascus0130; I'm sorry to jump in here, but could you see if adjusting your page's zoom levels helps improve matters for you?