How do I cancel my subscription?

[1978]

I cnnot afford this. I am a retired teacher on a limited, fixed income.

[Lusil]

Hey @tkhemraj, thanks for reaching out to us. 

If you haven't upgraded using your mobile device, you can contact our team from this link via a private browser, without signing in to a Dropbox account. 

Cheers!

[wupa]

I want to cancel my Dropbox Plus subscription. However, my manage subscription link does not work. Can you suggest an alternative (easy way) to cancel the subscription?

[Daphne]

Hey there @wupa!

I've just moved your post here as it seems you have a similar question to the OP.

Can you try out the steps in the article that Rich posted in his previous post here?

Let me know how it goes!

[Cattersfan]

Hi...how can I definitively cancel my Dropbox subscription? I find it expensive now I'm not working the same hours & don't want the free trial to start billing me on Aug 1st....

[Daphne]

Hi there @Cattersfan, I hope you're doing well!

When you have the time, please check out the steps listed here for the steps on how you can cancel your trial subscription.

Let me know if you have any trouble with this!

[Cattersfan]

Hi Daphne! Thanks for your reply. I can get as far as the 'Plan' tab, but there's no 'Manage Plan' there - just an option to upgrade. 😞

[Walter]

Hi @Cattersfan; how are you today?

I'm sorry to jump in here, but if you can't find the 'Manage plan' option there and only see a button to upgrade, you must have already cancelled your trial and reverted back to a free account on the Basic plan.

Can you check what your account's tab reports to see if that's the case indeed? 

Thanks a bunch! 

[Cattersfan]

Hi Walter...
I'm fine, thanks, hoping you are too!
It says it's full - that I've used 2gb of space, and offers to upgrade? If it's already cancelled, that's mission accomplished, thankyou!

[Walter]

Then, yes, it's cancelled already @Cattersfan. 

Have a wonderful weekend ahead and see you around the Community! 

[Saiedeh]

I am very fraustrated with Dropbox website.  It has been designed in a way that it doesn't provide any easy/possible way to cancel my dropbox account!  This sounds like a scam to me!  I simply want to cancel my account immediately.  All I found in this websites are links to upgrade; nothing to cancel.

Please either cancel my account immediately or provide me with a phone line to talk to customer service.