How do I cancel my subscription?

[1978]

I cnnot afford this. I am a retired teacher on a limited, fixed income.

[Rich]

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@rkbridges wrote:

Is there any way to contact a live customer service person at Dropbox?

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You'll need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support

[kravmaga]

I have been trying to cancel my subscription for 2 hours now.  I am so disgusted at this point as this site, just keeps taking me in circles.  I used dropbox once last year and have been being billed ever since.   I just noticed it on my card.  I think its misleading and fishy that I cannot even get a link to send an email for some help.  I followed the directions on clicking on my plan page, but there is no option to cancel the plan.  I am writing here hoping someone will notice and help me with this cancellation. Very upsetting.

[Mark]

To downgrade its easy - you go to www.dropbox.com/downgrade BUT that is if the account you are using is the one being billed. IF NOT you need to log in to that account first. You can see if your account that you are logged in to is a paid one at www.dropbox.com/account - if it says BASIC you are not paying. 

Note: if you pay via a app store you need to cancel via them. 

[tawhite]

How do I cancel this piece of **bleep**? Does anyone have  phone number to areal human person or so e intelligent life form at Dropbox?

[Mark]

You can downgrade at www.dropbox.com/downgrade and support options appropriate to you are at www.dropbox.com/support

[Salsky66]

Hello

I have a monthly DD coming out for DropBox, which I would like to cancel but do not see any obvious way to do this or a phone number so I can speak to someone.

I can see an option to Delete Account but I also want to make sure my DD is cancelled as no longer use DropBox.  Any help appreciated!

[Daphne]

I hope you're having a good day @Salsky66!

Can you confirm for me, is your current subscription through Dropbox directly, or through the Google/Apple app store?

[sidneyblum]

A dropbox employee told me I had to sign up for subscription so I could stop an error in my dropbox.  Now I signed up on my PC and I can't cancel.  All the discussion threads tell me to click in "settings" from my aviator, but their is no "settings" under the aviator or other drop boxes.   This makes DROPBOX A SCAM.   Easy to sign up, but after hours of work, impossible to cancel a subscription.    I'm writing to the California Attorney General to investigate Dropbox...but in the meantime, does anyone know how to cancel Dropbox?  they don't have live user help and their auto reply system gives bad info, and do the many community responses.  I know this is happening to a lot of people.    Come on attorney general....get this bad apple.   And help me find the magic road to cancel my subscription that must be hidden somehwere.

[Lusil]

Hey @sidneyblum, thanks for reaching out to us and sorry to hear about your frustration. 

If you don't see the option to cancel your subscription or contact our Support team, it sounds like you are on a Basic (free) plan. 

Could you check your Plan tab online and let me know what it shows?

If you could send me a screenshot of it, that would also be super helpful. 

[Alcantaraj1]

I want to cancel and refund my account please I requested about 4 months ago but they still billing me please cancel my subscription