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Re: cannot contact dropbox to cancel a business account

Re: cannot contact dropbox to cancel a business account

Rich
Super User II

@rkbridges wrote:

Is there any way to contact a live customer service person at Dropbox?


You'll need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

trying to cancel subscription

kravmaga
New member | Level 2

I have been trying to cancel my subscription for 2 hours now.  I am so disgusted at this point as this site, just keeps taking me in circles.  I used dropbox once last year and have been being billed ever since.   I just noticed it on my card.  I think its misleading and fishy that I cannot even get a link to send an email for some help.  I followed the directions on clicking on my plan page, but there is no option to cancel the plan.  I am writing here hoping someone will notice and help me with this cancellation. Very upsetting.

 

Re: trying to cancel subscription

Mark
Super User II

To downgrade its easy - you go to www.dropbox.com/downgrade BUT that is if the account you are using is the one being billed. IF NOT you need to log in to that account first. You can see if your account that you are logged in to is a paid one at www.dropbox.com/account - if it says BASIC you are not paying. 

 

Note: if you pay via a app store you need to cancel via them. 


 


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