How do I cancel my subscription?

[1978]

I cnnot afford this. I am a retired teacher on a limited, fixed income.

[Jay]

Thanks @bigbusiness, did you get a ticket ID so I can locate it on our system?

[bigbusiness]

Hi Jay,
I sure did. It is :
12013562
Hope to hear from you soon mate 🙏🏻

[Jay]

Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf. 

[DaveLeeNC]

On 2/12 I upgraded my very casually used Dropbox account from free to 2TB. I was exploring the file sync option when what I thought was just a setup step (that I hoped would explain things that I do not understand) started to do things (like erase icons on my desktop). I managed to shut that down pretty quickly but so far Dropbox has 

1) Broken System Restore which no longer works due to Dropbox folder conflicts 

2) Broken my WKO5 app 

3) Totally scrambled my desktop (completely)

4) I had to uninstall (have reinstalled but that still caused problems like HUGE CPU usage constantly) the Dropbox app 

5) Sometimes files look like they are where I want them to be and sometimes they look like they are elsewhere (e.g., file open/save dialogs sometimes know where my Xfer folder is and sometimes they don't) 

6) My Acronis data backup structure no longer works 

And I doubt that this is the extent of the problems. 

I paid for a year (2 days ago) but I am pretty much convinced right now that I do now want this thing anywhere close to my computer. Will I be able to get a refund? I paid with Paypal - I am not sure what there cancel options are here. 

Thanks.

dave

[Rich]

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@DaveLeeNC wrote:

I paid for a year (2 days ago) ... Will I be able to get a refund?

---

You can cancel at any time, but that just prevents your account from auto-renewing at the next billing cycle. You'll retain all of your account benefits until that time. Refunds are typically not available, except where required by law.

• https://help.dropbox.com/accounts-billing/payments-billing/refund

[DaveLeeNC]

Thanks- what I figured (just didn't expect the issues that I ran into).  This has been quite painful and is far from over. dave

[Jay]

Hi @bigbusiness, just checking in on you with this matter, were you able to get the matter resolved with the support team?

[knesie]

Hello,

I really needed some help regarding information on refunds. I understand there is a no refund policy, but I really am desperate. I signed up for a free trial and completely forgot about it, which is my fault. But is there really no way to get a refund? I canceled my subscription immediately after seeing the charge. I will even delete my account if needed. With a company like this one, I think this policy as well as the fact there there is no number to call is absurd. If anyone has advice or answers please let me know!

[Daphne]

Hey @knesie!

Our Support team might be able to help you out with this, so please submit a ticket from this page.

You can let me know the ticket number you get (eg. #1234567) so I can pass along the info you provided here too, if you'd like.

Hope this helps!

[rkbridges]

I have a business account. It is for a one person business.  I have closed the business email account and the dropbox password for the account does not seem to be valid,  I am stuck in a loop where I cannot fix the password because Dropbox cannot send a link to the email they have on file.  Is there any way to contact a live customer service person at Dropbox?  I want to close the account because I have closed the business.

Thanks

B