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How do I change the name of the Dropbox account?

How do I change the name of the Dropbox account?

Lorena Fontana
Explorer | Level 3

Utilizzo Dropbox base già da qualche anno, ho fatto la prova gratuita di DROPBOX BUSINESS e mi ha chiesto di cambiare nome, cosa che ho fatto, ora che il periodo di prova è terminato e ho scelto di tornare al mio vecchio account è rimasto il nome temporaneo che avevo usato. Come posso fare a cambiarlo ?

3 Replies 3

Re: HOW DO I CHANGE THE NAME OF DROPBOX ACCOUNT

Lusil
Dropboxer

Salve, grazie per averci contattato.

 

Potresti prima verificare di essere su un conto individuale Basic (gratuito) andando alla scheda Piano online?

 

Sarebbe molto utile se potessi inviarmi uno screenshot (senza alcuna informazione personale) di ciò che vedi lì.

 

Resto in attesa di un tuo riscontro!

 

PS. Ho incluso una versione tradotta del mio post, scusa per eventuali errori che potresti trovare.

 

Hi there, thanks for reaching out. 

 

Could you first check that you are on a Basic (free) individual account by going to the Plan tab online?

 

It would be super helpful if you could send me a screenshot (without any personal info) of what you see there. 

 

Looking forward to hearing back from you!

 

PS. I've included a translated version of my post, sorry for any mistakes you might find. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: HOW DO I CHANGE THE NAME OF DROPBOX ACCOUNT

Lorena Fontana
Explorer | Level 3

Dearest Lusil,

 

thanx for your reply. I used to have a BASIC DROPBOX PLAN, but I tried a one month BUSINESS PLAN TRIAL and it asked me to nominate it differently, so I used TANGO. After the expiry of the month trial I decided not to renovate the plan, so I thought it would automatically go back to my previous BASIC PLAN, and therefore using the previous name, i.i. LORENA FONTANA. Now I don't know how to change the name TANGO, to bring it back to the previous BASIC PLAN named LORENA FONTANA.

I took a screen shot of my actual plan so you can see.

 

If you can help that would be great.

Lorena

 

 

 

DROPBOX PLAN.jpeg

Re: HOW DO I CHANGE THE NAME OF DROPBOX ACCOUNT

Lusil
Dropboxer

Ah I see! It looks like your Business trial ended up in a locked state

 

Could you click on the blue text in the red banner and choose to disband the team?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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