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How do I contact Dropbox Support (I've jumped through 22 hoops so far to no avail)

How do I contact Dropbox Support (I've jumped through 22 hoops so far to no avail)

shaross
New member | Level 2

So I've got an accounts/billing question - want to pay dropbox some money, but have to change my account type. No big deal - click 'email support' and that's it right? Well no. I'm stuck in this infuriating cycle of clicking links that never give me an email for support, always coming back to the same unhelpful page and I swear worst 'burying' of support info I've come across (even PayPal is easier).

 

A tad fed up by now - so

a) excuse the frustrated ran, and

b) does anyone know how i contact Dropbox support?

 

An email or similar would be great - thanks!

1 Reply 1

Re: How do I contact Dropbox Support (I've jumped through 22 hoops so far to no avail)

Lori
Dropboxer
Hey @shaross, and welcome to our Community!

You can contact our Support through chat, email, or phone depending on the kind of plan you have. Can you get back to me, with your plan type? 

Also, when you say you want to change your account type, do you wish to change your subscription on a different one, or downgrade? 

Let me know, and we'll take it from there!
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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