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How do I free up space on my Dropbox account?

New member | Level 2
New member | Level 2

I only have two shared folders in my Dropbox accoiunt which appear to be 93 MB in size in total. (I have permanently deleted everthing else, and cleared Dropbox's cache).  Yet Dropbox says I have 6.7 GB of shared files and am therefore over my limit so that my Dropbox is full !!  What am I doing wrong?

1 Accepted Solution

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Re: How do I free up space on my Dropbox account?

Dropboxer
Dropboxer

Hey there @johnaustin01 - how are you today?

From what I understand you must me referring to your account's plan page - right?

Do you see any shared folders under your sharing tab perhaps? 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. 

To get your account under quota you can do any of the following: 

  1. Upgrade your account: You can check out www.dropbox.com/plans for more information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

Keep me posted on your findings please!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: How do I free up space on my Dropbox account?

Dropboxer
Dropboxer

Hey there @johnaustin01 - how are you today?

From what I understand you must me referring to your account's plan page - right?

Do you see any shared folders under your sharing tab perhaps? 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. 

To get your account under quota you can do any of the following: 

  1. Upgrade your account: You can check out www.dropbox.com/plans for more information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

Keep me posted on your findings please!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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