How do I get account access again?

[rlchaytor]

I put a two step authentication on a Dropbox account. I don’t have the phone number I used on the account anymore but need my files in that account. How do I get access?

[Rich · Accepted solution]

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@rlchaytor wrote:
I put a two step authentication on a Dropbox account. I don’t have the phone number I used on the account anymore but need my files in that account. How do I get access?

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You'll need to use the emergency backup codes that you were given when you first activated two-step authentication. Without them, or without access to another device already linked to your account, you won't be able to sign in.

• https/help.dropbox.com/accounts-billing/security/issues-two-step-verification

[rlchaytor]

Wow! Thank you for the response.