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How do I get account access again?

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How do I get account access again?

New member | Level 2

I put a two step authentication on a Dropbox account. I don’t have the phone number I used on the account anymore but need my files in that account. How do I get access?

1 Accepted Solution

Accepted Solutions
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Re: Account Access

Super User II

@rlchaytor wrote:
I put a two step authentication on a Dropbox account. I don’t have the phone number I used on the account anymore but need my files in that account. How do I get access?

You'll need to use the emergency backup codes that you were given when you first activated two-step authentication. Without them, or without access to another device already linked to your account, you won't be able to sign in.

 

View solution in original post

2 Replies 2
Highlighted

Re: Account Access

Super User II

@rlchaytor wrote:
I put a two step authentication on a Dropbox account. I don’t have the phone number I used on the account anymore but need my files in that account. How do I get access?

You'll need to use the emergency backup codes that you were given when you first activated two-step authentication. Without them, or without access to another device already linked to your account, you won't be able to sign in.

 

View solution in original post

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Re: Account Access

New member | Level 2
Wow! Thank you for the response.

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