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How do I log in if I forgot password and don’t have access to my email address?

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How do I log in if I forgot password and don’t have access to my email address?

New member | Level 2

Hi!
I have a Dropbox which I forgot the password and I don’t have access to the email address (doesn’t exist anymore)
What can I do in this case to access the account?

1 Reply 1
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Re: How do I log in if I forgot password and don’t have access to my email address?

Dropboxer

Hi @Kimchielisabeth, thanks for posting on the Community!

 

I'm sorry to hear about this matter. Generally, when you don't have access to the email address associated to your Dropbox account, then it isn't possible regain access since you need to reset the password for the account, which requires that email.

 

Have you tried the steps in this article to see if they help at all?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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