How do I talk to a person about my subscription?

[RR8]

Hi-I really want to talk to a person. I have been paying $9.99/month for the past year for FULL STORAGE and can't reach anyone to discuss it. I paid for an upgrade over a year ago but it didn't happen correctly and I kept forgetting about it, and have been paying money for nothing since then. I can't reach anyone by phone or email. Help!

[Rich]

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@RR8 wrote:

I can't reach anyone by phone or email. Help!

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Phone support is only available for Dropbox Business accounts. All others can find the support options available to them on the Support page.

• https://www.dropbox.com/support

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

[TDTC]

I upgraded to business and it isn't accepting that I did. I have none of the added storage space or anything any suggestions of how to fic this or talk to someone?

[RR8]

Thank you!