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How do I unsubscribe and delete my Dropbox account?

How do I unsubscribe and delete my Dropbox account?

Dannytizm
New member | Level 2
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How do I unsubscribe and delete dropbox

1 Accepted Solution

Accepted Solutions

Rob_Cash
Dropbox Staff
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For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

 

For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

Select the iTunes and App Store link

Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

Select Subscriptions 

Find Dropbox and toggle off the monthly charge if appropriate. 

 

Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

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12 Replies 12

Mark
Super User II
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See https://www.dropbox.com/help/account/delete-account

 


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Rob_Cash
Dropbox Staff
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For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

 

For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

Select the iTunes and App Store link

Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

Select Subscriptions 

Find Dropbox and toggle off the monthly charge if appropriate. 

 

Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

bronwenlee
New member | Level 2
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Please close my account with Dropbox at the time I needed more space.
I have now used the information and no longer have a need for you to hold the information.
[Personal information removed]

Rich
Super User II
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You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.

jpadre
New member | Level 2
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Please delete my account. I do not use it as much as I thought I would. Please close this account. EMAIL REMOVED   thank you

papa1924
New member | Level 2
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I would like to cancel my acount with you I was told I would not be charged but i notice I have been for a while and to see if I can get a refund

atccodex
Super User alumni
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@jpadre and @papa1924

 

As @Rich said 


You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.


Make sure to follow those steps to close out your accounts.

cojogo
New member | Level 2
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If I'm trying to unsubscribe before trial subscription expires, should this answer still work?

annia
Explorer | Level 4
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this is really not helpful, I just want to unsubscribe, can one not be helped

 

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