cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Unsubscribe

How do I unsubscribe and delete my Dropbox account?

Dannytizm
New member | Level 2

How do I unsubscribe and delete dropbox

1 Accepted Solution

Accepted Solutions

Re: Unsubscribe

Rob_Cash
Dropboxer

For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

 

For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

Select the iTunes and App Store link

Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

Select Subscriptions 

Find Dropbox and toggle off the monthly charge if appropriate. 

 

Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

View solution in original post

12 Replies 12

Re: Unsubscribe

Mark
Super User II
See https://www.dropbox.com/help/account/delete-account

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Unsubscribe

Rob_Cash
Dropboxer

For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

 

For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

Select the iTunes and App Store link

Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

Select Subscriptions 

Find Dropbox and toggle off the monthly charge if appropriate. 

 

Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

View solution in original post

Re: Unsubscribe

bronwenlee
New member | Level 2

Please close my account with Dropbox at the time I needed more space.
I have now used the information and no longer have a need for you to hold the information.
[Personal information removed]

Re: Unsubscribe

Rich
Super User II

You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.

Re: Unsubscribe

jpadre
New member | Level 2

Please delete my account. I do not use it as much as I thought I would. Please close this account. EMAIL REMOVED   thank you

Re: How do I unsubscribe and delete my Dropbox account?

papa1924
New member | Level 2

I would like to cancel my acount with you I was told I would not be charged but i notice I have been for a while and to see if I can get a refund

Re: Unsubscribe

atccodex
New Super User

@jpadre and @papa1924

 

As @Rich said 


You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.


Make sure to follow those steps to close out your accounts.

Re: Unsubscribe

cojogo
New member | Level 2

If I'm trying to unsubscribe before trial subscription expires, should this answer still work?

Re: Unsubscribe

annia
Explorer | Level 4

this is really not helpful, I just want to unsubscribe, can one not be helped

 

Need more support?