How do I unsubscribe and delete my Dropbox account?

[Dannytizm]

How do I unsubscribe and delete dropbox

[Walter]

Sorry to hear you're having issues with cancelling your subscription @annia!

Could you follow the steps outlined in the following Help Center article and let me know if you're still having troubles with this? 

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription\

Let me know how it goes and if you're having any problems with this, I'll reach out to your Dropbox associated email address to work on this together (if needed that is). 

Thanks in advance!

[Racosta6]

i WANT TO  DELETE MY DROPBOX PERMANETLY

SUSCRIBED LONG TIME AGO. DO NOT HAVE ANY RECORDS. CANNOT REMEMBER USER OR CODE

RAYL ACOSTA

RAULHPPC

Racosta6

Please help

[personal information removed for security purposes]

[Walter]

Sorry for the late response @Racosta6 - are you still having issues with this?

If you do, could you clarify if you're trying to cancel a subscription or completely delete your Dropbox account? 

If, as you mentioned, you don't remember your password, or you need to reset it, you can visit our website here:  https://www.dropbox.com/forgot

You'll need to enter the email address associated with your Dropbox account and you'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.

For more information on cancelling, please take a look below: 

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription

If you'd like to delete your account, please go to the following website:

https://www.dropbox.com/account/delete

Just note that once you've canceled your account, there is no way for you or us to recover that account. Please make sure any files you want to keep from Dropbox are saved to your computer before you cancel and delete your account.

I hope this helps and please keep me posted!

PS: I removed your email address from your post for security reasons. If you need account specific assistance, you can contact our Support team through the following link:

https://www.dropbox.com/support

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