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How do I upgrade my account and dismiss my Business Upgrade without losing the files I uploaded?

How do I upgrade my account and dismiss my Business Upgrade without losing the files I uploaded?

chrismarygs
New member | Level 2

I used the free Business trial but I don't want to keep it. 

I do want to upgrade and keep the files I uploaded but not to the Business one. 

 

How do I do this? It won't let me close the Business option without deleting the files, so weird. 

 

And it won't let me upgrade until I've answered the question about whether I want to keep the Business upgrade or not. 

 

Catch 22, not cool. 

 

Anyone? 

1 Reply 1

Re: How do I upgrade my account and dismiss my Business Upgrade without losing the files I uploaded?

Jay
Dropboxer

Hi @chrismarygs, thanks for your message!

 

You wouldn't need to delete your files in order to cancel the Dropbox Business plan. Have you tried the steps on this page to cancel the plan?

 

If it isn't working, any other info or screenshots would be helpful to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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