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How long does Dropbox keep my files active?

How long does Dropbox keep my files active?

New member | Level 2
DROPBOX
CUSTOMER SUPPORT
 
December 21 2020
PURPOSE OF THE MESSAGE: INFORMATION ABOUT THE PAYMENT OF BILL N…
DROPBOX ACCOUNT: myaccount

Dear Madam, dear Sir,
 
I am writing to you as I am into unusual trouble, related to legal claims against several defendants: who are my employer, my parents, and the co-owners of my domicile, all that, simultaneously.
Consequently, to these events, I currently find myself unable to have access to any of my bank accounts. Thus, I cannot proceed with the payment of the yearly bill….. of the Dropbox account (my account)

Of course, I know that Dropbox will not erase the data of my account if I cannot pay. And I appreciate such service you give to your users and customers.
Yet can you tell me how long will Dropbox keep the data before erasing it?
 
I hope being able to proceed with the payment as soon as possible, however I must inform Dropbox that the current situation may still last sometime. I am sorry for that.
 
Best regards,
 
forumtoday 
 
1 Reply 1

Re: How long does Dropbox keep my files active?

Dropboxer

Hi @forumtoday, thanks for reaching out to us. 

 

Generally, Dropbox determines whether an account is active or not, by looking at various activity (like sign-ins and file sharing) on our platforms over the last 12 months.

 

You can find more information about this, here

 

Have a look at it and let me know if you have any other questions for us. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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