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Re: How to cancel a Dropbox Plus subscription

Dropboxer
Dropboxer

Hey there @1111111aaaaa - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485). 

Thanks in advance for your response!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to cancel a Dropbox Plus subscription

New member | Level 2
New member | Level 2

please cancell my drop box and refund amy money

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Re: How to cancel a Dropbox Plus subscription

Dropboxer
Dropboxer

Hi @mcshamester; how are you today?

As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further: 

https://www.dropbox.com/support 

You can let me know the ticket's ID here if you like so I can locate it on our system and get on it asap. 

In the meantime, feel free to take a look at the following Help Center articles too:

Let me know if you have any questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to cancel a Dropbox Plus subscription

New member | Level 2
New member | Level 2

Hi Walter, good day, My name is Sergio. A few days ago I loaded into my system a trial version of Dropbox Plus that is supposed to expire later this month (october, 2019). I want to cancel it because it was mentioned that in case of not doing so, I would be charged my credit card, but I have tried for hours to cancel it but I can't find a way to do it. I have read the previous comments of the users regarding these issues of application of charges and try some links that are mentioned but I can´t and I hope you to help me with this situation (do not apply a charge). I don't want it and I want to cancel. I will really appreciate your support.
Thank you and regards.

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Re: How to cancel a Dropbox Plus subscription

Dropboxer
Dropboxer

Good day to you too and welcome to our Community Sergio!

Could you let me know what your account's plan tab is reporting at the moment?

If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply.

If you see that you're on a Plus Trial, follow the guide in the following Help Center article: 

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile

In case you have issues with this, please let me know @Secadi72!

PS: You can ask for account specific assistance from our team directly too if needed:

https://www.dropbox.com/support 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: How to cancel a Dropbox Plus subscription

New member | Level 2
New member | Level 2

I had the same trouble.  i cancelled on my computer but then was billed.  nothing showed in playstore for a subscription.  then i check my phone playstore and sure enough the subsrciption was on my phone.  So it appeared on my phone but not the computer.  I cancelled using my phone.

Best to look at all your devices.  why this happens only playstore could tell.

 

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Re: How to cancel a Dropbox Plus subscription

New member | Level 2
New member | Level 2
I‘m also having difficulties to cancel a dropbox trial. I can’t find any option. I pay it through ios.
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